Store Policies

Shipping Policy (USA Only)

 

Processing Time

  • Standard orders: 1–3 business days (Mon–Fri, excluding holidays).
  • Peak seasons/promotions: add 1–2 business days.
  • Custom/bulk orders: 5–10 business days (or as quoted).
  • Order changes/cancellations: within 2 hours of purchase if processing hasn’t started.

Shipping Methods

  • Carriers: USPS, UPS, FedEx (we may choose the most reliable/fast option at our discretion).
  • PO Boxes/APO/FPO: USPS only.
  • Signature Confirmation: optional add-on (recommended for high-value orders/apartments).

Estimated Transit Times (after shipment)

  • USPS First-Class: 3–7 business days
  • USPS Priority / UPS Ground: 2–5 business days
  • Expedited (USPS Express / UPS Air): 1–2 business days

Estimates exclude processing time and can be affected by weather, carrier volume, and holidays.

Order Tracking

  • You’ll receive a tracking email when your label is created.
  • Please allow 24–48 hours for scans to appear.
  • “Delivered” but missing? Check with household members/neighbors and your local carrier branch; then email us.

Shipping Costs

  • Calculated at checkout based on weight, destination, and method.

Address Accuracy & Undeliverable Packages

  • Please verify your address at checkout.
  • Returned/undeliverable packages can be re-shipped with corrected details; new postage applies. Original shipping is non-refundable.
  • We are not responsible for theft after delivery; choose signature required or a secure address if needed.

US-Only Shipping

  • We currently ship within the United States only.

Summer Shipping Notice (Heat-Sensitive Items)

Season: mid-May → end of October (and during heat waves)

  • We ship heat-sensitive items (candles, wax melts, whipped body butters, balms) Monday–Wednesday to avoid weekend holds.
  • Heat-Protection Add-On (insulated mailer + cool pack) available at checkout.
  • Bring packages indoors promptly on delivery; if softening occurs, allow items to re-firm at room temp (butters/balms can be briefly refrigerated).
  • If heat protection is declined, melting/softening is not considered damage and isn’t eligible for refund or replacement.

Returns & Exchanges:

Eligibility

  • Items must be unused, unopened, and in original condition/packaging.
  • Buyer pays return shipping unless we made an error.

Non-Returnable Items

  • Opened/used and personal-care items are final sale.

How to Start a Return

  1. Email crafty.essence.hm@gmail.com within 14 days of delivery with your order # and reason.
  2. If eligible, we’ll send a Return Authorization (RMA) and instructions.
  3. Pack item securely (original or equivalent packaging).
  4. After inspection, refunds (less original shipping) are issued to the original payment method within 3–5 business days.

Exchanges

  • For eligible unopened items, we can assist with exchanges. Price differences and new shipping may apply.

Damaged/Incorrect Items

  • Email us within 48 hours of delivery with photos of the product and outer packaging. We’ll repair, replace, or refund as appropriate.
  • Handmade variations (e.g., color/texture differences, natural candle frosting) are normal and not defects.